Hospitality

Programme Overview

For students new to the hospitality and tourism industry this course is an excellent first step. The Level 3 Diploma in Tourism and Hospitality provides students with an understanding of these two closely aligned industries, whilst also allowing them to build their credit portfolio and skill set ready to go on to the higher level study in the field.

By providing students with an overall understanding of the industries, it allows them to explore and identify where their passions and interests lie so that they can then go on to specialise in the more specialist discipline of their choice.

The qualification is a great starting point for those eager to get their foot in the door. It is targeted at the learning needs of those students who are new to the field and typically in the 16 – 18 year age bracket. Through the completion of the course, they not only get a feel for the industry but become certified by Edutrain360 for their efforts.

Learning is highly structured and covers the key first principles required to understand the essential of the way the industries work. Hospitality and tourism are massive sectors offering a wealth of career opportunities covering everything from international 5 star hotels, through airlines, restaurants, cruise lines, bars and specialist resorts. They offer an incredible range of career opportunities and this foundation programme provides an excellent first induction into the workings of this vast sector.

Admission requirements

Students must have completed full time secondary education with a minimum age of 16 years with the minimum English proficiency of IELTS 5.0 or an approved equivalent.

Students who do not satisfy the English language requirement may choose to combine this programme with the Edutrain360 Level 1 English for Tourism & Hospitality qualification in order to help raise their fluency to the required level.

Essentials of Human Resources and Business Computing in Tourism and Hospitality:This unit aims to introduce learners to the essentials of human resources in tourism and hospitality. Learners will understand the organisation of staff in tourism and hospitality, the principles of leadership, motivation and equal opportunities and the use of IT in tourism and hospitality.

Assessment: Closed book written examination

Essentials of Marketing and Customer Relationships in Tourism and Hospitality:This unit aims to introduce learners to marketing, sales and customer relationships in the tourism and hospitality industry. Learners will understand how a hospitality or tourism business is affected by external factors in which it operates. They will understand the key concepts of marketing and sales techniques. Learners will gain an understanding of the importance of customer care. Learners will develop skills to enable them to deliver effective customer service and to identify areas for improvements.

Assessment: Closed book written examination

Tourism and Hospitality Industry:This unit aims to introduce learners to the tourism and hospitality industry. Learners will understand the types and characteristics of different hotel and food service providers. Learners will also understand the roles and functions of different delivery channels operating within the industry and will be able to gain an insight into how the industry has developed and is likely to develop in future.

Assessment: Assignment

Essentials of Tourism and Hospitality Operations:This unit aims to introduce learners to a range of functions within the tourism and hospitality industry i.e. front office, housekeeping, food and beverage operations, destination analysis and tour guiding operations.

Assessment: Assignment or work-based assessment